Daphne Software
 
Privacy Policy
Privacy Policy
Effective Date:  May 15, 2026
 
Daphne Software (“we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us through our websites, applications, telehealth platform, and related services (collectively, the “Services”).
 
This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you regarding your information.
 
By using our Services, you agree to the practices described in this Privacy Policy.
 
1. Information We Collect
We collect information in two primary ways:
  • Information you provide directly to us
  • Information collected automatically through your use of the Services
Information You Provide Directly
When you create an account, register as a patient, schedule a visit, complete forms, communicate with providers, or otherwise use our Services, we may collect information including:
  • Name
  • Email address
  • Phone number
  • Mailing or billing address
  • Date of birth
  • Account login credentials
  • Payment or billing information
  • Insurance information
  • Patient registration information
  • Consent forms and acknowledgements
  • Communications submitted through the platform
  • Files, documents, images, or messages shared during visits or through the Services
If you participate in telehealth visits, communications and materials exchanged during the visit may be transmitted through our systems to facilitate care delivery and related services.
 
We collect and retain information only as reasonably necessary to provide our Services, comply with legal obligations, and support operational and security functions.
 
Information Collected Automatically
When you access or use our Services, certain information may be collected automatically from your browser, device, or application.
 
Examples include:
Device and Log Information
  • Browser type and version
  • Device type
  • Operating system and version
  • Language settings
  • IP address
  • General geographic region
  • Pages viewed and navigation activity
  • Access times and dates
  • Error logs and diagnostic information
Mobile Device Information
  • Mobile carrier or network type
  • Device identifiers
  • Operating system details
  • Screen resolution and device characteristics
Cookies and Local Storage
We may use:
  • Cookies
  • Session storage
  • Local storage
  • Similar technologies
These technologies help:
  • Maintain authentication sessions
  • Improve functionality and security
  • Remember preferences
  • Analyze usage and performance
You may disable cookies or storage technologies through your browser settings; however, portions of the Services may not function properly if disabled.
 
2. SMS Text Messaging
If you provide your mobile phone number and consent to receive SMS communications, we may send account-related and service-related text messages, including:
  • Telehealth visit notifications
  • Provider availability alerts
  • Notifications regarding documents or summaries
  • Authentication or account alerts
  • Appointment-related updates
SMS messages are not used for promotional marketing purposes unless separately authorized.
 
Message and data rates may apply. You may opt out at any time by replying STOP.
 
Please review our SMS Text Messaging Policy for additional details.
 
3. How We Use Information
We may use collected information to:
  • Provide, operate, and maintain the Services
  • Authenticate users and secure accounts
  • Facilitate telehealth visits and communications
  • Process transactions and payments
  • Deliver notifications and service communications
  • Respond to support requests and inquiries
  • Improve and develop products and features
  • Monitor performance, reliability, and security
  • Detect fraud, misuse, or unauthorized activity
  • Comply with legal obligations
  • Enforce our agreements, policies, and terms
 
4. How Information May Be Shared
We may share information in the following circumstances:
 
With Providers and Authorized Users
Information shared within the platform may be visible to healthcare providers, authorized staff, or individuals participating in your care or account administration.
 
Service Providers and Vendors
We may share information with vendors or contractors that assist us in operating the Services, including:
  • Hosting providers
  • Payment processors
  • Communication providers
  • Security and analytics providers
  • Customer support services
These parties are permitted to use information only as necessary to provide services on our behalf.
 
Legal Requirements and Protection
We may disclose information:
  • To comply with applicable laws, regulations, subpoenas, or legal processes
  • To protect the safety, rights, or property of users or others
  • To investigate security incidents, fraud, or violations of our policies
Business Transfers
Information may be transferred as part of a merger, acquisition, financing, or sale of assets involving our business.
 
Aggregated or De-Identified Information
We may use or share aggregated or de-identified information that does not reasonably identify individuals.
 
5. Data Storage and Processing
Our Services are operated from the United States. Information may be stored, processed, and transmitted within the United States and other jurisdictions where our service providers operate.
 
By using the Services, you acknowledge that your information may be transferred to and processed in these locations.
 
6. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
 
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
 
Users are responsible for maintaining the confidentiality of their login credentials and for protecting access to their devices and accounts.
 
7. Third-Party Services and Links
The Services may contain links to third-party websites, applications, or services that are not operated or controlled by us.
 
We are not responsible for the privacy practices, security, or content of third-party services. We encourage users to review the privacy policies of those third parties before providing information.
 
8. Retention of Information
We retain information for as long as reasonably necessary to:
  • Provide the Services
  • Maintain business and operational records
  • Comply with legal and regulatory obligations
  • Resolve disputes
  • Enforce agreements and policies
Retention periods may vary depending on the type of information and applicable legal requirements.
 
9. Your Choices and Requests
You may request to:
  • Access certain information about you
  • Correct inaccurate information
  • Update account details
  • Request deletion of certain information where permitted by law
  • Opt out of certain communications
To make a request, contact us using the information below.
 
Please note that some information may need to be retained for legal, security, operational, or healthcare recordkeeping purposes.
 
10. Children's Privacy
Our Services may be used in connection with pediatric healthcare services by parents, guardians, or authorized representatives.
 
Where applicable, parents or legal guardians may provide information on behalf of minors in connection with healthcare services.
 
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date.
 
Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.
 
12. Contact Information
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
 
Daphne Software
105 SW Higgins Suite 1, Missoula, MT 59803
info@daphnesoftware.com
1-888-539-3274
 
 

Questions?  Contact us here!